This research presents a novel method for improving patient engagement in hospital reception areas by using cloud computing and natural language processing (NLP) approaches to power humanoid robots. In order to improve the patient experience overall, the greeting procedure is being streamlined and personalized via the deployment of humanoid robots. To facilitate an effective connection between the hospital's computer systems and the humanoid robots, cloud computing enables the processing and analysis of data in real-time. The ability to comprehend and react to patient questions, provide pertinent information, and aid with navigation inside the hospital grounds are all made possible by the robots' natural language processing skills. Robots may access and update patient data using cloud resources, proving accurate and up-to-date information transmission. and since the system is cloud-based, it can learn and adapt on the go, so the robots may improve their communication abilities in response to human input. Results in decreasing wait times, improving information accuracy, and increasing overall patient happiness have been encouraging since the deployment of this cloud-powered patient contact system. To improve healthcare administration and patient care by integrating advanced technology into healthcare environments. Adding new features and improving the system in response to input from users (both patients and doctors) are potential directions for future growth. © 2024 Elsevier B.V., All rights reserved.